AI Systems for eCommerce
Automate your post-purchase experience, recover abandoned revenue, and build customer retention at scale.
eCommerce brands scale fast — but their operations often don't. Customer support is reactive, abandoned cart recovery is basic, and repeat purchase rates suffer from a lack of personalised lifecycle marketing. We build AI systems that automate the full post-purchase journey and recover revenue that's already been earned.
The Operational Friction We Solve
Every system we build targets a specific, quantifiable breakdown in your revenue or operations workflow.
- Abandoned carts are followed up with a single generic email — leaving 70%+ of recoverable revenue on the table.
- Customer support is reactive and manual — tickets pile up, response times are slow, and satisfaction suffers.
- Repeat purchase rates are low because lifecycle marketing runs on generic broadcast campaigns rather than behaviour-triggered sequences.
We build AI-powered revenue recovery and customer lifecycle systems for eCommerce brands. Intelligent abandoned cart sequences with dynamic offers, AI-assisted support triage and response drafting, and behaviour-triggered retention flows that drive repeat purchases — all integrated with your existing store platform and CRM.
AI Systems We Build for eCommerce
Abandoned Cart Recovery Sequences
Multi-step AI sequences that go beyond a single reminder — adapting messaging and offer logic based on cart value, product category, and customer history.
Post-Purchase Lifecycle Automation
Automated review requests, upsell recommendations, and replenishment reminders triggered by purchase behaviour — not a broadcast calendar.
AI Support Triage & Response Drafting
AI layer that classifies incoming support tickets, routes them to the right team, and drafts responses for agent review — cutting handle time by 60%.
Win-Back & Re-engagement Campaigns
Behaviour-triggered AI campaigns targeting lapsed customers with personalised product recommendations based on their purchase and browse history.
Common Questions
Which eCommerce platforms do you work with?
We primarily work with Shopify and WooCommerce, with integrations into your existing email platform (Klaviyo, Mailchimp, ActiveCampaign) and support desk. The Discovery Audit assesses your full stack before we design anything.
Does this replace our existing email marketing tool?
No. We augment your existing platform with AI-driven logic — adding behavioural triggers, dynamic personalisation, and intelligent sequencing on top of the tools you already use.